Return Policy
Eligibility and steps for returning a QPin Hardware order within the stated return window.
Return window
Hardware orders include a 7-day return window after delivery when the product is complete, undamaged, and returned according to support instructions.
Before returning a device
Contact QPin support before sending a return. Include the order number, the reason for the request, and photos when they are relevant to the condition of the product.
Condition and included items
The device and the items originally delivered with it must be returned complete and without damage caused by misuse, unauthorized disassembly, or liquid ingress.
Software and digital delivery
Software activation and digital delivery issues are reviewed separately by support based on activation status and the order record.
Return eligibility is confirmed by support after the order and product condition are reviewed.