Warranty Policy
The scope and limits of the one-year limited warranty for QPin Hardware.
Warranty period
QPin Hardware includes a one-year limited warranty for covered defects, beginning from the order delivery date.
What the warranty covers
Support reviews hardware faults that arise during normal use and verifies the order, device details, symptoms, and available diagnostic evidence before confirming a remedy.
What is not covered
The warranty does not cover damage caused by unauthorized disassembly, liquid ingress, misuse, accidents, or force majeure.
How to request support
Provide the order number, device model, iOS version, a clear description of the issue, and relevant photos or screenshots so support can verify the case.
A warranty remedy is determined after support verifies that the reported issue is covered.